Privacy Policy
A LEGAL DISCLAIMER
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or use our services.
1. Who We Are
We are a family run business providing property maintenance, renovation, interiors and staging services. For the purposes of data protection laws, we act as the “data controller” of your personal information.
If you have any questions, you can contact us at:
Email: novavistaco@icloud.com
2. What Information We Collect
We may collect the following types of information:
Information You Provide to Us
• Name
• Email address
• Phone number
• Postal address
• Project details, service requests, or enquiry messages
• Any information sent via contact forms, email, or booking forms
Information Collected Automatically
When you visit our website, we may collect:
• IP address
• Browser type and version
• Pages visited and time spent on site
• Cookies and similar tracking technologies (see section on Cookies)
Information from Third Parties
If you contact us through social media or platforms like Google, they may share basic details with us depending on your settings.
3. How We Use Your Information
We use your information to:
• Respond to enquiries or provide quotes
• Deliver our services
• Communicate updates, confirmations or important information
• Improve our website and user experience
• Maintain internal records
• Send marketing emails (only with your consent)
• Meet legal or regulatory obligations
We only collect the information we need and never use it for unrelated purposes.
4. Legal Basis for Processing
Under UK GDPR, we process your data on one or more of the following bases:
• Contract: when it’s necessary for providing our services
• Consent: when you sign up for marketing or optional communications
• Legitimate interests: for improving our website or customer experience
• Legal obligation: where required by law (e.g., tax records)
5. How We Share Your Information
We do not sell or trade your personal data. We may share it with:
• Trusted service providers (e.g., hosting, email services, analytics tools)
• Professional partners required to complete your project (with your consent)
• Legal or regulatory authorities where required by law
All third parties are required to keep your information secure and use it only for the purpose we specify.
6. Data Security
We take data security seriously and use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
7. Data Retention
We keep your personal data only as long as necessary:
• Enquiry information: typically 12–24 months
• Customer records: up to 7 years (for legal and tax reasons)
• Marketing consent: until you revoke or unsubscribe
You may request deletion at any time (see your rights below).
8. Your Data Protection Rights
Under UK data protection laws, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise these rights, contact us at: novavistaco@icloud.com.
9. Cookies & Tracking Technologies
We may use cookies to:
• Ensure the website functions correctly
• Analyse website traffic
• Improve user experience
• Deliver relevant content or ads
You can manage or disable cookies in your browser settings at any time.
10. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last modified” date.
12. Contact Us
If you have any questions about this policy or your data, please contact:
Email: novavistaco@icloud.com